Privacy Policy

Nexora Solutions Ltd ("Nexora", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you provide when using the Nexora Trade App ("App", "Application", or "Service").

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our Application and related services.

By using the Nexora Trade App, you agree to the practices described in this Privacy Policy.

1. About Nexora Trade App

Nexora Trade App is a business and trading management application designed to help businesses manage activities such as products, inventory, sales, purchases, customers, payments, invoices, and business reports.

2. Information We Collect

Depending on how you use the Application, we may collect the following categories of information:

A. Account Information

When you create or use an account, we may collect:

• Name
• Mobile phone number
• Email address
• Username
• Password or authentication information
• Business or company name
• Business address and related business information

B. Business Information

To provide the Application's business-management functionality, users may enter information such as:

• Product and item details
• Product codes and categories
• Stock and inventory information
• Purchase records
• Sales transactions
• Customer information
• Supplier information
• Invoices and quotations
• Payment records
• Outstanding balances
• Business reports
• Employee or staff information entered by authorized users

This information is generally provided by the business or its authorized users.

C. Device and Technical Information

We may automatically collect limited technical information necessary to operate, maintain, and secure the Application, including:

• Device type
• Operating system
• Application version
• Device identifiers where technically necessary
• IP address
• Network information
• Error and diagnostic information
• Log information

D. Information You Provide to Us

We may collect information when you:

• Register for an account
• Contact customer support
• Submit feedback
• Request technical assistance
• Report a problem
• Request account deletion
• Communicate with Nexora through email, telephone, or other supported channels

3. How We Use Information

We use collected information for legitimate business and service purposes, including:

• Creating and managing user accounts
• Providing Application functionality
• Processing and recording business transactions
• Managing products and inventory
• Managing customers and suppliers
• Maintaining sales and purchase records
• Providing reports and analytics
• Providing customer support
• Maintaining and improving the Application
• Diagnosing technical problems
• Preventing fraud, misuse, and unauthorized access
• Protecting the security of our systems
• Communicating important service-related information
• Complying with applicable legal and regulatory requirements

We do not use your business data for purposes unrelated to providing or improving our services unless permitted or required by applicable law.

4. Business Data

Nexora Trade App may contain commercially sensitive information belonging to businesses using the Application.

We understand that business information can be confidential. We therefore take reasonable technical and organizational measures to protect business data against unauthorized access, alteration, disclosure, loss, or misuse.

Businesses are responsible for ensuring that information entered into the Application is accurate and that their users have appropriate authorization to access such information.

5. Sharing of Information

We do not sell your personal information or business information.

We may share information only where reasonably necessary to provide, maintain, secure, or legally operate our services, including with:

Service Providers

We may use trusted third-party service providers for services such as:

• Cloud hosting
• Database infrastructure
• Application infrastructure
• Authentication
• Notifications
• Analytics
• Technical support
• Security and monitoring

Such providers may process information only as necessary to provide their services to us and subject to appropriate contractual or security safeguards where applicable.

Legal Requirements

We may disclose information where required by applicable law, regulation, court order, governmental authority, or legal process.

Business Protection

We may disclose information when reasonably necessary to protect the rights, property, safety, security, or users of Nexora Solutions Ltd or others, or to investigate fraud, abuse, or security incidents.

6. Payment Information

If the Application supports or integrates with payment services, payment transactions may be processed by the relevant payment provider.

Where applicable, payment providers may collect and process payment information according to their own privacy policies and terms.

Nexora does not intend to store sensitive payment-card information unless explicitly required for a supported service and handled in accordance with applicable security requirements.

7. Data Security

We take reasonable security measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Depending on the service architecture, these measures may include:

• Secure authentication
• Access controls
• Password protection
• Encryption where appropriate
• Secure server infrastructure
• Monitoring and logging
• Regular software maintenance
• Backup and recovery procedures

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users should also protect their account credentials and should not share passwords with unauthorized persons.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain business records
• Meet contractual obligations
• Resolve disputes
• Prevent fraud and abuse
• Maintain security
• Comply with legal, accounting, tax, or regulatory requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our policies and applicable law.

9. Account Deletion

Users may request deletion of their Nexora Trade App account.

To request account deletion, contact us using:

Please include sufficient information for us to identify the account and verify the request.

Upon receiving a valid deletion request, we will process the request in accordance with applicable law and our data-retention obligations.

Some information may need to be retained where required by law, necessary for legitimate business purposes, or required to resolve disputes, prevent fraud, or maintain required records.

10. Children's Privacy

Nexora Trade App is intended for business users and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Third-Party Services and Links

The Application may integrate with or contain links to third-party services.

Third-party services may have their own privacy policies and terms. Nexora Solutions Ltd is not responsible for the privacy practices of independent third-party services.

We encourage users to review the privacy policies of any third-party services they choose to use.

12. International Data Processing

Depending on the technology infrastructure and service providers used by Nexora, information may be processed or stored in Tanzania or other countries where our service providers operate.

Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are applied to such information.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is handled

To exercise applicable rights, contact us using the details provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Application, services, legal requirements, or privacy practices.

When we make changes, we may update the "Effective Date" at the top of this Privacy Policy.

Users are encouraged to periodically review this page for the latest information.

15. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your information, please contact:

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.